Privacy Policy

At knitmood, your privacy is not just a policy – it’s our promise. We are deeply committed to safeguarding your personal information and treating it with the utmost respect and care. This Privacy Policy details how we collect, use, protect, and manage your data, ensuring you always have control over your personal information.

Your Privacy, Our Promise

Important: We value your trust, which is why we will never sell, rent, or share your personal data with third parties.

1. The Information We Collect

We gather personal information from you in several ways, particularly when you make a purchase or register on our website. The types of information we may collect include:

  • Personal & Contact Information: Your name, email address, billing and shipping addresses, order history, interactions with our customer support, product preferences, and any other details you choose to provide.

  • Transaction Information: Information such as the name on your payment, card type, partial card number, and other related payment details.

  • Technical Data: Details like your IP address, browser type, operating system, language, location, and platform when you visit our website.

  • Marketing Preferences: Your preferences for receiving promotional communications and the method of contact.

2. The Information You Share With Us

You may choose to share personal details with us in various ways, such as making a purchase, leaving a review, or submitting content like photos, videos, or comments. This may include your name, email, address, product preferences, and other relevant information.

3. How We Use Your Information

We use your information to:

  • Personalize our communications and tailor our services to your individual preferences.

  • Recommend products based on your tastes and previous interactions.

  • Assist with any inquiries or issues related to your purchase or experience.

  • Process your orders and effectively manage your account.

  • Provide ongoing support, ensuring a smooth experience before, during, and after your purchase.

4. Cookies, Web Analytics, and Tracking

To enhance your browsing experience, we use cookies, web logs, and Google Analytics. These technologies help us remember your preferences and improve website performance. You can adjust your cookie settings or opt out of Google Analytics using browser tools available to you.

5. Email & Text Notifications

With your consent, we may send you updates about new products, promotions, and relevant news via email or text. You’ll receive no more than four messages per month. To unsubscribe at any time, simply email us at .

6. Sharing Your Data

While we never sell or rent your personal information, we may share it with trusted third parties who help us deliver our services:

  • Payment Providers: Banks, payment processors, and shipping carriers.

  • Service Providers: Web hosting, advertising platforms, and other necessary services.

  • Legal Requirements: We may disclose your data when required by law or to prevent fraud.

7. Protecting Your Personal Information

We take every precaution to protect your data from unauthorized access, alteration, or disclosure. Your payment information is encrypted using SSL, and all transactions are securely processed via PayPal. Although no system can guarantee absolute security, we are constantly refining our security practices to provide you with the highest level of protection.

8. Data Retention

We retain your personal data only for as long as necessary to provide our services or as required by law. Once you close your account or cease using our services, we may retain certain data for legal, fraud prevention, or operational reasons.

9. Withdrawing Consent

You have the right to withdraw your consent for processing your personal data at any time. Please note that withdrawing consent may limit your access to certain services. To update or delete your data, simply contact us at .

10. Accessing, Reviewing, and Updating Your Information

You have the right to access your personal data, request corrections for any inaccuracies, and request the deletion of your information. To make any changes, please email us at .

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, communicated to you via email. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

By using knitmood, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, feel free to contact us at . We are committed to making your experience with us secure, safe, and rewarding.